You break it, we replace it…forever.
United Case sells Pelican products which carry their Unconditional Lifetime Guarantee. Although this guarantee does not cover our custom foam insert solutions it does cover all Pelican products that you do order from United Case. Below is a message from Dave Parker, the Founder and Vice Chairman of Pelican Products, that explains Pelican’s Unconditional Lifetime Guarantee.
“Thank you for using Pelican's products. I hope you find our products to be useful and effective in your application. For over 25 years, millions of people have successfully used Pelican™ Products in a variety of fields: industrial, recreational, public safety, law enforcement, and government, to name a few. In the unlikely possibility that you should have a problem, all Pelican™ products are of course covered by the Pelican Unconditional Lifetime Guarantee of Excellence.
If for any reason you are not satisfied with the quality or performance of the Pelican™ product you have purchased, Pelican™ Products will gladly replace the product or refund your money (at your option) within 30 days after the purchase through the original Dealer/Retailer.
Pelican™ Products will continue to guarantee the product directly, against breakage or defects in workmanship. This guarantee does not cover the lamp or batteries in lights. The o-rings must be kept greased (and replaced if damaged) per product instructions. (Replace o-rings annually or when damaged.)
Any liability, either expressed or implied is limited to replacement of the product. This guarantee is void only if the Pelican™ product has been abused beyond normal and sensible wear and tear. The guarantee does not cover shark bite, bear attack and children under five.
Should you have any problems, questions or comments, please let us know. We will do our utmost to earn your continued confidence in our products.”
Yours sincerely,
Dave Parker
Founder & Vice Chairman
Pelican™ Products
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